Frequently Ask Questions

Questions about FilmoraPro

1. Can I update to FilmoraPro using my Filmora license? Do I need to repurchase?

   FilmoraPro is a brand new product that requires a different license, which means a separate license purchase is required.

   You can purchase a FilmoraPro license here

2. Can Effects and Packs from the Filmora Effects Store work on FilmoraPro?

   Effect Store Effects and Packs are not compatible with FilmoraPro. FilmoraPro has its own selection of effects with extensive customization options!

   On top of the upgraded feature set, you can still access and use Filmora Effects and Packs in Filmora9!

3. Why is FilmoraPro running slow?

   The more powerful your computer, the faster FilmoraPro will perform. In addition to hardware, FilmoraPro performance depends on three factors:

   1. The number of effects on the currently viewed frame. More effects will take longer to render.
   2. The complexity of effects on the currently viewed frame. A complicated particular simulation will take longer to render than a brightness & contrast effect, for example.
   3. The format of your video footage. Formats designed for editing such as DnxHD and ProRes decode much more quickly than most common varieties of H.264, for example.

   If you are encountering slow performance it will be due to a combination of the above factors.

   You can improve performance in-program by disabling rendering features such as shadows, lighting, motion blur and depth of field, or by temporarily turning off layers you are not currently working on.

   Always ensure that your drivers are up to date, especially your graphics card drivers.

4. What graphics card do I have?

   It is very important to have up-to-date drivers for your graphics card when using FilmoraPro. This article tells you everything you need to know to get up and running.

   How to identify your graphics card?

   Before you can update your drivers you need to know what graphics card your computer uses.

   Windows 7 users:

   1.Open the Start menu.

   2.Type Device Manager into the Search bar and press return.

   3.Click Display Adapters to expand the section.

   4.Your Make and Model of graphics card will be displayed.

   Windows 8 users:

   1.Press the Windows Key + X.

   2.Select the Device Manager from the Menu.

   3.Click Display Adapters to expand the section.

   4.Your Make & Model of graphics card will now be displayed.

   Windows 10 users:

   1.Open the Start menu.

   2.Type Device Manager into the Search bar and press return.

   3.Click Display Adapters to expand the section.

   4.Your Make and Model of graphics card will be displayed.

   Downloading the latest drivers

   Nvidia users can download the latest drivers from:

   http://www.nvidia.com/Download/index.aspx?lang=en-us

   AMD/ATi users can download the latest drivers from:

   http://support.amd.com/us/Pages/AMDSupportHub.aspx

   Intel users can download the latest drivers from:

   https://downloadcenter.intel.com

5. How can I clear my cache?

   In rare cases, the FilmoraPro plugin or other third party plugins may develop an issue and no longer be available in the FilmoraPro effects panel. This can be corrected by clearing the plugin cache, to reset the plugins.

   Depending on your system, the plugin cache is located st one of these locations: 

   Windows
   C:\ProgramData\Wondershare\FilmoraPro\ofxPluginCache

   Mac
   Library/Application Support/Wondershare/FilmoraPro/ofxPluginCache

   Close FilmoraPro if it is running, then navigate to that folder, and move the entire contents to the trash. Empty the trash, then relaunch FilmoraPro, and your plugins will once again be available.

6. How do I edit my video projects?

   FilmoraPro combines video editing, visual effects. The editor features a multi-track timeline, trimmer, transitions, volume and opacity graphs and essential editing tools such as roll, ripple, slip and slide.

7. What use will be regarded as company use?

   Company use includes both internal use (such as training, meeting, testing, etc.) and commercial use (such as promoting, marketing, advertising, etc.).